Gartner: "Does a CSB Make Sense for Your Business?"

Gartner Research VP Benoit Lheureux explains what a Cloud Services Brokerage is, what it does, and why you would consider one as part of a cloud computing strategy.

Download MP3 (5MB, 11:03)

 

Capabilities

Platform Capabilities for Enterprise IT

The Jamcracker Platform is a multi-tenant and multi-tiered cloud aggregation, delivery and management platform that has been tailored to meet the specific needs of IT operations. The platform helps Enterprises centralize all aspects related to the aggregation, delivery, administration and management of private and public cloud services across the organization. This allows IT to have a single enterprise-wide services catalogue with self-fulfillment portals for their users.  Employees have a single point of access to all of their cloud services need, ranging from externally provided cloud services, such as SaaS, to internally hosted virtualized infrastructure services.  

 

Jamcracker Enterprise Solution

 

Platform features include: 

Services Catalogue Management
  • Service definition and management
    • Enables any service to be integrated into the master catalogue
  • Catalogue management
    • Multi-tiered catalogue management
    • Enables creation and segmentation of catalogues
  • Jamcracker Service Delivery Network (JSDN)
    • Provides a catalogue of 3rd party services with volume licensing and discounts
  • Service bundling
    • Enables bundling of public, private or hybrid service offerings
Service Fulfillment
  • Service request management
    • Service request tracking
    • Service request approval
  • Provisioning
    • Workflow automation
    • Synchronous and asynchronous provisioning
    • Error / Exception handling
Service and User Provisioning
  • Centralized service and user provisioning
    • All provisioning can be controlled from a central console
  • Policy-based automated provisioning
    • Enforce complex dependent workflows
    • Enables policy-based automation of workflows
Authentication, Authorization and Access Control
  • Single Sign-On (SSO)
    • Use federated identity to provide access to all services with a single password
  • Enterprise directory integration
    • Integrate with existing directories e.g. LDAP or AD
  • Role-based authorization and access control
    • Provides granular control of cloud services access based on user role and privileges
  • Password policy enforcement
    • Enables uniform password policy across the enterprise
User and Service Administration
  • Centralized and automated Move, Add, Change (MAC) requests for services and users
  • Delegated administration controls
Monitoring, Reporting and Auditing
  • Reporting, notification and exceptions alerts
  • Service usage tracking and auditing
  • Configurable role-based dashboard views
Helpdesk, Ticketing and Support
  • Helpdesk console
  • Helpdesk ticketing and routing
  • Multi-channel support
  • Knowledgebase
  • Notifications and alerts
Billing, Metering & Chargeback
  • Billing aggregation and settlement
  • Consolidated chargeback statements

Learn more:

  • IaaS Support:  Pre-packaged integrations with VMware, Amazon EC2 and other private/public infrastructure cloud services, enabling IT to deploy and administer public and private clouds from a single management interface.
  • Cloud Dashboards:  Unified administration and reporting views that allow IT administrators to centrally manage, audit and optimize services usage across their organizations.
  • IT Services Integration:  Toolkits and APIs that enable integration with internal LDAP directories and databases, allowing IT to automate user/service authorization, provisioning and SSO against enterprise directories or user databases.